Platinum Eco Services Group is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act.

Platinum Eco Services Group is a trading name of Platinum Eco Services Ltd. We are registered with the Information Commissioner’s Office (ICO), demonstrating our commitment to transparency and responsible data handling.

As a Data Controller, we are responsible for collecting, storing, and processing your personal data in accordance with legal obligations.

We only process personal data where there is a valid legal basis to do so. These include:

- Contractual Obligation: When processing data is necessary to provide a quotation, fulfil a service agreement, or process a finance application.
- Legal Obligation: Where we must process data to comply with legal requirements, such as health and safety regulations.
- Legitimate Interests: When processing is necessary for internal business operations, such as customer surveys or service - improvements.
- Consent: When you explicitly opt-in to receive marketing communications about our products or services.

We do not process special category data.

We may collect the following personal information:

- Name, date of birth, address, and contact details.
- Payment details (where applicable).
- Information provided when purchasing products or services.
- Correspondence with our customer service and sales teams.
- Data submitted via recruitment applications.
- Social media interactions.
- Website usage data, including cookies and analytics.

We only collect information necessary to provide services and improve our operations.

We collect personal data to:

- Identify you during communications.
- Provide and manage services and products.
- Assess eligibility for services and financing options.
- Comply with regulatory and legal obligations.
- Detect and prevent fraud or criminal activity.
- Conduct credit reference checks (where applicable).
- Improve our services through feedback and market research.
- Notify you about relevant services, promotions, or offers (with your consent).
- Maintain warranty, maintenance, and compliance records.

We do not sell or share your personal data for third-party marketing purposes.

Your data may be shared with:

- Regulatory bodies such as the Financial Conduct Authority (FCA).
- Finance lenders and brokers when processing finance applications.
- Credit reference and fraud prevention agencies.
- Service providers acting on our behalf.
- Law enforcement agencies if required by law.

We only share data when necessary and ensure third parties handle it securely.

We implement robust security measures to prevent unauthorised access, loss, or misuse of your data. These include:

- Secure data storage and encryption.
- Strict access controls.
- Regular security audits and compliance checks.

We do not transfer personal data outside the UK/EU without your consent.

Under GDPR, you have the right to:

- Access your personal data.
- Correct any inaccurate or incomplete information.
- Request deletion of your data where applicable.
- Object to processing based on legitimate interests.
- Withdraw consent for marketing communications.
- Lodge a complaint with the ICO if you believe we are mishandling your data.

To exercise your rights, please contact us via our website.

We use cookies to improve your experience and analyze website traffic. Cookies help us understand how users interact with our site and allow us to tailor content accordingly.

You can control or disable cookies via your browser settings, but this may impact website functionality.

For more details, see our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

We may update this Privacy Policy periodically. Any changes will be posted on this page.

For questions, data requests, or complaints, please contact our Data Protection Officer via our Contact Page.

If you are not satisfied with how we handle your data, you can escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk or call 0303 123 1113.